Frequently Asked Questions

Find answers to the most common questions we receive. If you don't see your question, don't hesitate to reach out to us.

Where do your products ship from?

Our products are fulfilled through a network of trusted suppliers and logistics partners. Depending on the item, orders may ship from the United States or international warehouses.

Why does delivery time vary?

Delivery times depend on product availability, fulfillment location, and carrier processing. Estimated delivery times are provided at checkout.



What payment methods do you accept?

We currently accept PayPal as our primary payment method, providing a secure and trusted checkout experience.

Additional payment options, including major credit and debit cards, may be introduced in the future. Any updates to available payment methods will be clearly communicated on our website at checkout.

How can I track my order?

Once your order has been shipped, you will receive a confirmation email containing your tracking number and a link to track your shipment.

Tracking information is typically sent within 1–3 business days after your order is processed. If you do not receive tracking details or need assistance, please contact us at support@electra-usa.com.

Do you offer warranties on your products?

At this time, Electra USA does not offer extended warranties. However, all products are covered by our Returns & Refunds Policy in case of defects or issues upon delivery.

If you receive a product that is defective or not as described, please contact us at support@electra-usa.com and our support team will assist you accordingly.

What is your return and exchange policy?

Electra USA accepts returns for eligible products within 14–30 days of delivery, depending on the item.

Eligibility:

  • Items must be unused, in original condition and packaging.
  • Used or opened electronics are not eligible for return.

Defective or Incorrect Items:
If you receive a defective or incorrect item, please contact us at support@electra-usa.com with photos or videos of the issue. Each case is reviewed individually.

Return Shipping:

  • Customers are responsible for return shipping costs unless the item is confirmed defective.

Refunds:
Once your return is received and inspected, refunds will be processed within 5–10 business days to the original payment method.

Electra USA reserves the right to refuse returns that do not meet these conditions.

Do you offer free shipping?

Yes! Electra USA currently provides free shipping worldwide on all orders.

Once your order is processed, it will be shipped using trusted logistics partners, and a tracking number will be sent to your email so you can monitor your shipment.

Please note that delivery times may vary depending on the destination, product availability, and carrier processing.

Didn't find what you were looking for? Feel free to contact us at any time.